Important INFO & FAQ

ORDERING:

ALL ORDERS MUST BE PLACED THROUGH THE WEBSITE, USING THE SHOPPING CART, WE DO NOT TAKE ORDERS THROUGH EMAIL.

Payment emails/invoices and notifications will automatically be sent to you upon submission. Email clients such as AOL tend to send these to your spam/junk folder, so we advise adding our email addresses to your contacts list to avoid this from happening. Please DO NOT use email clients AOL, as you may not receive any response from us at all!

Order Status:

”Processing” – Payment has been received by us. Your order is being prepared and will be sent within 1-5 days.

”SHIPPED” – Order has been shipped.

” IN TRANSIT ” – Tracking number will be provided.

Upon ordering and receiving payment details, you have 48 HOURS to complete your payment submission, past this point your order may no longer be valid.

I placed an order, but I forgot to add an item - can I add it to my cart?

If your order status is still ‘Pending’ and you haven’t completed payment for the order, then we can add items to your order, if such items are available. You must wait for us to confirm the items have been added before you complete payment.

If your order is ‘Processing’ then we cannot add anything to your order, or make ANY amendments whatsoever!

WE DO NOT TAKE RETURNS AND THERE ARE NO REFUNDS!

SHIPPING:

EUROPEAN BASED SUPPLIER!
All orders are shipped from within the EUROPE! We are open 7 days a week, but we only ship orders between Monday to Friday (working days).

ALL ORDERS ARE SHIPPED WITHIN 4 WORKING DAY AFTER PAYMENT HAS BEEN RECEIVED!

We cannot be held accountable if incorrect or insufficient shipping information was provided. Be sure there are no Typing Errors or mistakes. Once your order is confirmed you CAN NOT change or request for it to be shipped to a different address.

We ship to ALL international destinations and provide all international customers with tracking numbers, provided you have selected the tracked option.

Depending on your location you can expect to receive your order anywhere between 1-12 working days. Below is an estimate of how long you will wait once your order has been shipped (excluding busy holiday periods):

UK: 1 working day.

Western Europe: 3-7 working days
Eastern Europe: 3-5 working days
USA East Coast: 7-15 working days
USA West Coast: 7-20 working days
Canada: 5-26 working days
South America: 7-10 working days
Australia: 5-12 working days
New Zealand: 7-12 working days
Asia: 10-12 working days

In the very unlikely event that your package get seized, we will always re-ship your order again for FREE as long as the official confiscation notice is sent to us. Without a seizure letter we can’t reship the package due to many fraud attempts we received in past. Please, keep in mind we’re not responsible for postal service losses or delays.

No reship policy for: NZ, Australia, Norway, Finland, Denmark, Canada, Australia.

PLEASE DO NOT ASK IF YOUR ORDER HAS BEEN SHIPPED YET! YOUR ORDER STATUS WILL BE UPDATED TO ”SHIPPED” ONCE YOUR ORDER HAS BEEN SHIPPED AND YOU WILL RECEIVE A SHIPPING NOTIFICATION EMAIL. AFTER THIS POINT WE DO NOT HAVE ANY INFORMATION REGARDING YOUR ORDER!

PAYMENTS:

PAYMENT SUBMISSIONS MUST BE COMPLETED WITHIN 48 HOURS!
Do not place an order unless you intend to complete payment within 48 hours.
Once you have received payment instructions you will have 48 hours to complete your payment. If the order remains unpaid after 48 hours we may cancel your order at any time. If this happens then you will need to reorder, at which point there is a possibility that not all of the products you had originally ordered are still in stock.
We are very lenient with this 48 hour rule, if you feel you might need extra time to complete your payment then you can simply contact us asking for extra time and we will grant you an extra 48 hours.

WE CURRENTLY ACCEPT BITCOIN AND BANK TRANSFER!
Both very easy and discreet payments. Our banks are located in Europe so sending money to our bank account is usually very fast and cheap.

MINIMUM ORDER?

There is NO minimum order! You can order as much or as little as you like from us!

I advise ALWAYS using your real information when paying. In any event a payment issue arises, chances are you will not be able to get refunded if you purchased under a fake alias.

Will my pack be noticeable or look suspicious?

No, your package will look no different if you were to order off any online website i.e. Amazon, Ebay etc. We take great pride in your security as well as our own. We also offer a ‘Stealth’ shipping option (recommended for international customers).

CONTACTING US:

Contact us via the contact page on our site, only ONE submission is necessary and we will generally answer you within 24 hours – given the information is not already stated on this page and requires personal attention. We can take slightly longer to reply to inquiries on weekends and holiday periods.